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Review of:
Lucky Nugget
Click here to visit Lucky Nugget

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Lucky Nugget Review Quicklinks:
Summary
Essential Data Sheet
Customer Service Record
Banking Methods and Performance
Bonus Offers and Fine Print
Games and Wager Limits
Comps and Perks
Wish List

SUMMARY

Overall, Lucky Nugget is an excellent online casino. Their software is the industry standard: Microgaming brand. Available in both PC Download and no-download Flash versions. Generous bonuses, huge game variety, reasonably quick cash outs, and very responsive customer service.

ESSENTIAL DATA SHEET
Date established: August 1998
Licensed in: Gibraltar.
Software: Microgaming.
Overall Payout: 96.93%
Supported Platforms: Flash, PC Download.

CUSTOMER SERVICE RECORD
Availability: 24/7
Email support: techdesk@luckynugget.com or accountsdesk@luckynugget.com.
Toll-Free phone: Yes
Online chat support: For banking issues only

When I first tried to claim my initial deposit bonus I received an automated response stating that it didn't go through. I contacted customer service via email and they manually credited my $200 bonus almost immediately. It's nice to know they're so responsive, even when it comes to giving away bonus money.

Their toll free phone support is pretty decent as well, though some of their customer service reps (at least several that I've talked to anyhow) have strong non-english accents. That might make it difficult for some people to understand them clearly. Overall though they are quite knowledgeable, friendly and they will resolve almost any question or complaint quickly and easily.

General live chat support is missing (for non banking questions or problems), but at least there is 24/7 live chat support for any banking questions or problems, something many casinos lack.



BANKING METHODS & PERFORMANCE
Citadel, Click2Pay, Delta, Diners Club International, EcoCard, FirePay, InstaDebit, MasterCard, Moneybookers, NETeller, PaySpark, Switch, UKash, UseMyBank, Visa.

Lucky Nugget gives their players access to free instant deposits using NETeller Instacash with NO transaction fees.

Payouts / withdrawals can only be sent by:
ACH / Electronic Check, Check, Citadel, Click2Pay, EcoCard, FirePay, NETeller, and PaySpark.

Electronic web wallet cash outs (via Citadel, Click2Pay, FirePay or NETeller) are processed within 24 hours. ACH cash outs are also processed within 24 hours, but typically take 3-5 business days to reach your bank account. Checks may be sent by regular mail in 14-21 days for free. Or it can be sent by speed mail in 5-8 business days for a $7 fee. Courier check is also an option taking only 3-5 business days but costs $35 or free for cashouts of $1000 or greater.

For a payout to be sent to a web wallet, the web wallet must have been used at the casino within 6 weeks. Otherwise you can only use ACH or check. Worst case if it has been longer than 6 weeks, you can simply make a small deposit with your web wallet (to re-activate it with the casino) and then withdrawal however much you like using the web wallet.



BONUS OFFERS AND FINE PRINT
Bonus Offers: $1000 FREE, no deposit required.
First time: 100% match on $50.

Lucky Nugget offers their new players various bonuses ranging from a 400% match (buy $50, get $200 extra free) to a 100% match on up to $250 (buy $25-$250 get $25-$250 extra free.)

Claiming the bonus is a bit tricky. You have to make your deposit first, then go back to the web site and enter your name, email and account number on a form to claim your bonus. Claims must be made within 72 hours of making your deposit. It also takes up to 72 hours to process, although I received mine about 24 hours after I requested it.

The wagering requirements and restrictions for the bonus are rather stingy, but when they're giving you a 400% match I suppose you can't blame them. Bonus plus deposit must be wagered 20x before any withdrawal request will be processed. Play must take place exclusively on slot machines and video poker games to count towards the wagering requirement. Play on progressive games also does not count. Lastly, if any bonus money remains in your account after two months from the date you requested the bonus it will be forfeited.

Players resident in Poland, Israel, Denmark and China must wager an amount equal to 30x deposit plus bonus amount before any withdrawals will be processed.



GAMES AND WAGER LIMITS
3 Card Poker, Baccarat, Blackjack, Caribbean Stud Poker, Craps, Keno, Let It Ride, Pai Gow, Red Dog, Roulette, Scratch Cards, Sic Bo, Slot Machines, Video Poker.

Lucky Nugget offers the standard suite of Microgaming casino games. Most games are available in no-download Flash versions as well. Minimum and maximum bets are also typical of a Microgaming based casino.

Click here to see Microgaming Progressive Jackpot Games.

3 Card Poker: Min $0.50 - $200 Max
Baccarat: Min $1 - $500 Max
Blackjack: Min $2 - $1000 Max
Caribbean Stud: Min $2 - $100 Max
Craps: Min $1 - $200 Max (1x odds)
Keno: Min $1 - $10 Max
Let It Ride: Min $0.50 - $50 Max
Pai Gow: Min $1 - $200 Max
Red Dog: Min $1 - $100 Max
Roulette: Min $1 - $50 Max
Scratch Card: Min $2 - $100 Max
Sic Bo: Min $1 - $180 Max
Slot Machines: Min $0.01 - $135 Max
Video Poker: Min $0.25 - $50 Max



COMPS AND PERKS

The Lucky Nugget's rewards program is a decent player comps program. The rate at which you earn points is the typical 1 point per $10 wagered. 1000 points can be redeemed for $10 in free chips. Your membership status can increase from Iron (normal), through Bronze, Silver up to Gold. Your free cash rewards and special bonus offers increase along the way, and higher status members get extra free chips and entry into exclusive cash drawings of $5000 or more.

All players also receive a complimentary subscription to "Cool Hand" magazine, put out by Belle Rock Gaming. High quality full color glossy pages chock full of news, views and celebrity interviews from around the world. Naturally of course there is also competitions, monthly promotions, and casino events information. Overall it is a rather interesting magazine geared toward the gambling lifestyle.



WISH LIST

The things I would like to see improved at Lucky Nugget are:
  • ADD chat based customer service for us geeks!
  • REMOVE 6-week inactivity restriction on web wallet withdrawals.


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