Overall, Lucky Nugget is an excellent online casino. Their software is the
industry standard: Microgaming brand. Available in both PC Download and
no-download Flash versions. Generous bonuses, huge game variety,
reasonably quick cash outs, and very responsive customer service.
When I first tried to claim my initial deposit bonus I received an
automated response stating that it didn't go through. I contacted
customer service via email and they manually credited my $200 bonus
almost immediately. It's nice to know they're so responsive, even
when it comes to giving away bonus money.
Their toll free phone support is pretty decent as well, though
some of their customer service reps (at least several that I've
talked to anyhow) have strong non-english accents. That might
make it difficult for some people to understand them clearly.
Overall though they are quite knowledgeable, friendly and they will
resolve almost any question or complaint quickly and easily.
General live chat support is missing (for non banking questions
or problems), but at least there is 24/7 live chat support for any
banking questions or problems, something many casinos lack.
Lucky Nugget gives their players access to free instant
deposits using NETeller Instacash with NO transaction fees.
Payouts / withdrawals can only be sent by:
ACH / Electronic Check,
Electronic web wallet cash outs (via Citadel, Click2Pay,
FirePay or NETeller) are processed within 24 hours. ACH
cash outs are also processed within 24 hours, but typically
take 3-5 business days to reach your bank account. Checks
may be sent by regular mail in 14-21 days for free. Or
it can be sent by speed mail in 5-8 business days for a
$7 fee. Courier check is also an option taking only
3-5 business days but costs $35 or free for cashouts of $1000
For a payout to be sent to a web wallet, the web wallet must
have been used at the casino within 6 weeks. Otherwise
you can only use ACH or check. Worst case if it has been
longer than 6 weeks, you can simply make a small deposit
with your web wallet (to re-activate it with the casino)
and then withdrawal however much you like using the web wallet.
BONUS OFFERS AND FINE PRINT
$1000 FREE, no deposit required. First time: 100% match on $50.
Lucky Nugget offers their new players various bonuses
ranging from a 400% match (buy $50, get $200 extra free)
to a 100% match on up to $250 (buy $25-$250 get $25-$250 extra free.)
Claiming the bonus is a bit tricky. You have to make your
deposit first, then go back to the web site and enter
your name, email and account number on a form to claim
your bonus. Claims must be made within 72 hours of making
your deposit. It also takes up to 72 hours to process,
although I received mine about 24 hours after I requested it.
The wagering requirements and restrictions for the bonus are
rather stingy, but when they're giving you a 400% match I
suppose you can't blame them. Bonus plus deposit must be
wagered 20x before any withdrawal request will be processed.
Play must take place exclusively on slot machines and video
poker games to count towards the wagering requirement.
Play on progressive games also does not count.
Lastly, if any bonus money remains in your account after
two months from the date you requested the bonus it will be forfeited.
Players resident in Poland, Israel, Denmark and China must
wager an amount equal to 30x deposit plus bonus amount before
any withdrawals will be processed.
Lucky Nugget offers the standard suite of Microgaming casino games.
Most games are available in no-download Flash versions as well.
Minimum and maximum bets are also typical of a Microgaming based casino.
The Lucky Nugget's rewards program is a decent player comps program.
The rate at which you earn points is the typical 1 point per $10 wagered.
1000 points can be redeemed for $10 in free chips.
Your membership status can increase from Iron
(normal), through Bronze, Silver up to Gold. Your free cash rewards
and special bonus offers increase along the way, and higher
status members get extra free chips and entry into exclusive cash
drawings of $5000 or more.
All players also receive a complimentary subscription to "Cool
Hand" magazine, put out by Belle Rock Gaming. High quality
full color glossy pages chock full of news, views and celebrity
interviews from around the world. Naturally of course there is
also competitions, monthly promotions, and casino events information.
Overall it is a rather interesting magazine geared toward the
The things I would like to see improved at Lucky Nugget are:
ADD chat based customer service for us geeks!
REMOVE 6-week inactivity restriction on web wallet withdrawals.